FAQs
General
What is Seraphina’s return policy?
We offer a 60-day money-back guarantee. If you’re not satisfied with your Seraphina Radiant Renewal 5-in-1 Red Light Therapy Wand, you can return it within 60 days of purchase for a full refund.
- The wand must be in good working condition with normal wear and tear.
- Returns must include all original packaging, accessories, and instructions.
- Refunds may take up to 10 business days after we receive the return.
- This policy applies only to purchases made on Seraphina’s official website.
- International orders with unpaid customs fees cannot be returned. Return shipping for international orders is not covered.
To start a return, contact support@seraphinaskincare.com for assistance.
Do you ship internationally?
Yes! We offer worldwide shipping so you can experience radiant skin no matter where you are.
- Taxes and customs fees are calculated at checkout to prevent unexpected charges.
- A full breakdown of shipping costs is shown under “Shipping Method” at checkout.
- Some regions, like the UK (for orders under €135), are handled by trusted shipping partners.
- We currently do not ship to Afghanistan, Belarus, Brazil, Russia, and a few other restricted countries.
- International shipments may experience delays due to customs or shipping carrier issues. If your tracking hasn’t updated for two weeks, contact us for assistance.
How does the Seraphina Radiant Renewal Wand work?
Our 5-in-1 therapy wand combines powerful skin-enhancing technologies:
✔ Red Light Therapy – Boosts collagen and reduces wrinkles
✔ Microcurrent – Tones and firms facial muscles
✔ Warmth Therapy – Enhances skincare absorption
✔ Facial Massage – Improves blood circulation and relaxation
✔ Blue Light Therapy – Fights acne and calms inflammation
Simply glide the wand over your skin for 5–10 minutes daily for the best results.
Is the wand safe for all skin types?
Yes! The Seraphina Wand is designed to be gentle, non-invasive, and safe for all skin types, including sensitive skin. However, if you have underlying skin conditions, we recommend consulting a dermatologist before use.
How long does it take to see results?
Most users start noticing a brighter, healthier glow within the first few weeks of consistent use. For the best results:
- Use the wand at least 5 times per week
- Continue for 8–12 weeks for optimal skin improvement
Can I use the wand with my skincare products?
Absolutely! The Seraphina Wand enhances the absorption of serums, moisturizers, and oils. For the best results, use it with hydrating and anti-aging products (avoid harsh exfoliants).
How do I charge the wand?
The Seraphina Wand is rechargeable and comes with a USB charging cable. A full charge lasts several uses.
Need help?
Our customer support team is here to assist you! If you have any questions or need help with your order, reach out to us at support@seraphinaskincare.com.
Reduce the appearance of wrinkles, fine lines, dark circles, blemishes, and dark spots with our award-winning Wand that uses Red Light Therapy, Galvanic Current, Facial Massage, and Therapeutic Warmth.
In a 3rd party consumer perception study, participants reported: